Last Updated: 29th July, 2026
At Somyali, we accept returns on new, unused items for any reason — whether something wasn't right with your order or you simply changed your mind. As long as your request is within 30 days of delivery and the item is in its original condition, we're committed to making it easy to resolve. Please read through our Return and Refund Policy carefully before submitting a request.
Return Window: You have 30 days from the date your order is delivered to submit a return request. We are unable to process returns requested outside of this timeframe.
Item Condition: We only accept returns on items that are brand new, unused, and in their original packaging with all accessories, tags, and documents intact. Items showing signs of use or missing original packaging will not be accepted.
Restocking Fees: We do not charge any restocking fees on returned items.
All returns are processed by mail. Return shipping is the responsibility of the customer. You will need to arrange and pay for your own return postage and ship the item back to our facility using a trackable shipping service of your choice. Please note that original shipping costs are non-refundable.
To initiate a return, email us at support@somyali.com with your order number and the reason for your return. Our team will get back to you with a return authorization and step-by-step instructions on where to send your package. Once approved, securely repack your item in its original packaging and ship it back using a trackable service.
Once your returned item is received, we will inspect it to verify it meets our return criteria. If approved, your refund will be issued to your original payment method within 7 days. Please allow additional time for the amount to appear on your statement depending on your bank or payment provider.
We're happy to exchange your item for a different size, color, or product of equal value within your 30-day return window. To start an exchange, email us at support@somyali.com with your order number and the item you'd like instead, and our team will guide you through the next steps.
Check out our FAQs page for answers to common questions, or contact our customer support team directly and we'll be happy to assist.
Store Name: Somyali
Address: 225 N Wabash Ave, Chicago, IL 60601, USA
Email: support@somyali.com
Phone: +12512779400
Contact: Contact Page
Customer Service: Monday to Friday, 9:00am – 5:00pm CST
We aim to respond to all emails within 1–2 business days.
Thank you for choosing Somyali.